<p><b>Senior Customer Service Manager</b></p><p></p><p><b>Georgia Branch</b></p><p><b>705 Braselton Industrial Blvd, Braselton, GA 30517</b></p><p></p><p>Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.</p><p></p><p><b>Careers Packed with Potential.</b> Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.</p><p></p><p><b>Position Responsibilities </b></p><ul><li><p>Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.</p></li><li><p>Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.</p></li><li><p>Review daily and weekly reports to monitor performance metrics and make improvement recommendations.</p></li><li><p>Recruit, retain and motivate staff to ensure the highest levels of customer service.</p></li><li><p>Manage personnel matters including delivering performance reviews and coaching.</p></li></ul><p></p><p><b>Minimum Requirements </b></p><ul><li><p>Bachelor's degree.</p></li><li><p>5+ years of experience in customer service operations and or management.</p></li><li><p>Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.</p></li><li><p>Effectively communicate with your team, colleagues, management and across other departments.</p></li></ul><p></p><p><b>Benefits</b></p><ul><li><p>Complete health insurance coverage and 401(k) with 6% employer match that <u>starts day one</u>!</p></li><li><p>Multiple bonus programs.</p></li><li><p>Paid holidays and generous paid time off.</p></li><li><p>Tuition Assistance Program that covers professional continuing education.</p></li></ul><p></p><p><b>Employee Perks</b></p><ul><li><p>Best-in-class, clean, modern facilities.</p></li><li><p>First-class fitness center and beautifully maintained walking trails.</p></li></ul><p></p><p><b>About Uline</b></p><p></p><p>Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.</p><p></p><p>Uline is a <u>drug-free workplace</u>. All new hires must complete a pre-employment <u>hair follicle drug screening</u>. All positions are on-site.</p><p></p><p>EEO/AA Employer/Vet/Disabled</p><p></p><p></p><p></p><p>()</p><p></p><img src="https://www.jobg8.com/Tracking.aspx?hpOEVJHkfW%2b3%2fCU5zc52bzU5Chk85H3ur" width="0" height="0" />