Customer Care

Customer Support (Call Center) - Full-Time, $20/hour - On-Site in Stevens Point - STARTING June 1!
Put your Service, Communication and Tech skills to work in this Customer Support role with our client, a well-respected, reputable Stevens Point business! This is an on-site position, located in Stevens Point, WI.
Will be taking high volume of inbound phone calls daily to assist customer in areas focused around billing, account maintenance, and eligibility. Duties include:

• Handling billing inquiries
• Processing payments
• Maintaining up-to-date demographic information
• Updating customer records (email/mailing address, phone number, etc.)
• Reviewing and confirming customer eligibility upon request to terminate coverage and processing or escalating the requests
• Providing clear direction and accurate information to customer
• Following established policy & procedure
• Accurately documenting customer interactions

Schedule Options:

• 7:00am-3:30pm, Monday-Friday
• 7:30am-4pm, Monday-Friday
• 8:00am-4:30pm, Monday-Friday

Training will be required at 8:00am-4:30pm, Monday-Friday for the first 2 weeks
Pay:

• $20/hour

Length:

• Starting June 1
• Temporary until approximately March 30, 2027

• Proven exceptional attention to detail
• Tech Savy and ability to learn & navigate computer systems and resources
• Strong customer service experience (call center preferred)
• Must be comfortable working with customers over the phone
• Proven reliability and professionalism

For consideration, please forward your resume to or apply on-line at

Flex-Staff is and Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.

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