<p> <b>Who We Are:</b><br /> At OPENLANE we make wholesale easy so our customers can be more successful. <br /><br /><b>We're a technology company</b> building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. <br /><b>We're a data company</b> helping customers buy and sell smarter with clear, actionable insights they can understand and use. <br /><b>And we're an innovation company</b> accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. <br /><br /><b>Our Values: </b><br /><b>Driven Waybuilders.</b> We pursue challenges that inspire us to build, create, and innovate. <br /><b>Relentless Curiosity.</b> We seek to understand and improve our customers' experience. <br /><b>Smart Risk-Taking.</b> We transform risk into progress through data, experience, and intuition. <br /><b>Fearless Ownership.</b> We deliver what we promise and learn along the way. <br /><br /><b>What We Offer: </b> </p><ul><li><p> Competitive pay </p></li><li><p> Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) </p></li><li><p>Immediately vested 401K (US) or RRSP (Canada) with company match</p></li><li><p> Paid Vacation, Personal, and Sick Time </p></li><li><p> Paid maternity and paternity leave (US) </p></li><li><p> Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) </p></li><li><p> Robust Employee Assistance Program </p></li><li><p> Employer paid Leap into Service Day to volunteer </p></li><li><p> Tuition Reimbursement for eligible programs </p></li><li><p> Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization </p></li><li><p> Company culture of internal promotions, diverse career paths, and meaningful advancement <br /> </p></li></ul><p><b> This position operates under the hours of Monday-Friday, 11AM-8PM EST</b></p><p></p><p><b><b>We're Looking For:</b> </b></p><p> A Customer Support Representative (CSR ) who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues. </p><p></p><p><b><b>You Are:</b> </b></p><ul><li><p><b><b>Customer </b></b><b>Obsessed</b> . You're someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships </p></li><li><p><b><b>Organized</b> . </b> You possess a high level of efficiency and effectiveness in managing tasks, information, and resources. </p></li><li><p><b><b>Tech-Savvy</b> . </b> You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems. </p></li></ul><p><b> </b></p><p><b><b>You Will:</b> </b></p><ul><li><p> Identify, research, and resolve technical and end-user application failures and deficiencies. </p></li><li><p> Ensure proper follow-through on all directives, bulletins, and schedules from management. </p></li><li><p> Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality. </p></li><li><p> Educate and coach customers on best practices for using OPENLANE products and services. </p></li><li><p> Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. </p></li><li><p> Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability. </p></li><li><p> Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise. </p></li><li><p> Serve as a Subject Matter Expert for the design and development of training materials. </p></li><li><p> Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts. </p></li><li><p> Continuously engage in self-directed learning opportunities to increase functional product knowledge </p></li><li><p> Document known errors, workarounds, procedures, and product-specific information. </p></li></ul><p><b> </b></p><p><b><b>Who You Will Work With:</b> </b></p><ul><li><p> Reporting to the Customer Service Manager, this role will support internal and external customers as they interact with the OPENLANE platform and offerings. </p></li></ul><p><b> </b></p><p><b><b>Must Have's:</b> </b></p><ul><li><p> Bachelor's degree or equivalent work experience </p></li><li><p> 2 + years customer service / contact center experience </p></li><li><p> General automotive knowledge </p></li><li><p> Experience troubleshooting hardware, software, and network related issues. </p></li><li><p> Ability to communicate clearly and concisely, both orally and in writing. </p></li><li><p> Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity </p></li><li><p> Strong analytical, technical and problem-solving skills </p></li></ul><p></p><p><b>Nice to Have's: </b></p><ul><li><p> Experience with Salesforce, Five9, Slack, & Google Suite </p></li><li><p> Web Crawling/Search experience </p></li><li><p> Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role </p></li><li><p> Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy and Active Listening </p></li><li><p> Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve </p></li></ul><p></p><p> <b>Sound like a match? Apply Now - We can't wait to hear from you!</b> <br /> </p><p><b>Compensation Range of</b><br /> </p>Hourly: $17.00 - $19.00<img src="https://www.jobg8.com/Tracking.aspx?vKUlkVYZrxAUTae5sBDbydcFUQoSZgIuc" width="0" height="0" />