General Manager - Security and Crowd Management

Job Description:

General Manager - Operations & Event Services Lead High-Impact Operations. Build Teams. Drive Results.

Are you a strategic operations leader who thrives in fast-paced environments, loves building strong teams, and takes pride in delivering exceptional client experiences? We are seeking an experienced and motivated General Manager to oversee operations, lead staff, and drive excellence across multiple accounts and events.

This is an exciting opportunity for a hands-on leader with a background in operations, event staffing, security, sports management, or venue services who is ready to make a measurable impact.

Pay, Benefits, and Work Location:

• Competitive Salary: $100,000 - $110,000 / year
• Comprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
• Work Location: Based in Austin, TX, you'll be at the heart of our operations.

What You'll Do

As the General Manager, you will oversee day-to-day operational performance, customer satisfaction, profitability, and team leadership while ensuring seamless execution across all accounts and events.

Key Responsibilities

• Lead and oversee all operational activities including planning, staffing, scheduling, execution, and profitability
• Drive operational excellence and implement strategies that improve efficiency, execution, and client value
• Maintain strong client relationships through proactive communication, regular check-ins, and service reviews
• Ensure successful execution of contracts including labor management, subcontractor oversight, invoicing, budgeting, and collections
• Analyze estimated versus actual operational costs and identify opportunities for improvement
• Recruit, coach, mentor, and develop operational team members and supervisors
• Foster a high-performance culture focused on accountability, communication, customer service, and continuous improvement
• Communicate operational goals clearly across teams and maintain accurate operational reporting
• Identify new opportunities to improve processes, increase efficiencies, and support business growth
• Travel up to 25% as needed to support operations and client accounts
• Support additional operational initiatives and special projects as assigned

What We're Looking For

We're looking for a confident leader who can motivate teams, manage complex operations, and maintain exceptional customer relationships in dynamic environments.

Qualifications

• Bachelor's degree in a related field or equivalent professional experience
• Minimum 3 years of operations, service, field, or project management experience
• Previous experience in one or more of the following industries preferred:
  • Event Staffing
  • Security Operations
  • Sports & Entertainment
  • Athletics
  • Venue Management
• Strong leadership, coaching, and team-building skills
• Excellent verbal and written communication abilities
• Proven ability to manage multiple priorities in fast-paced operational environments
• Customer-focused mindset with strong relationship management skills
• Self-starter with initiative and problem-solving abilities
• Adaptable and responsive to changing business needs
• Ability to pass a background check

Physical Requirements

This role requires a combination of office and field-based work. Candidates must be comfortable standing, walking, climbing stairs, working outdoors in varying weather conditions, and occasionally lifting up to 25 pounds.

Why Join Us?

• Opportunity to lead large-scale operations and high-profile events
• Collaborative and energetic work environment
• Career growth and advancement opportunities
• Ability to make a direct impact on operational success and team development
• Dynamic industry with no two days the same

If you are a driven operations professional ready to lead teams, improve performance, and deliver outstanding results, we encourage you to apply today.

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.