PM Operations / Transportation Manager

Job Title: PM Operations / Transportation Manager
Job Location: Jamaica-USA-11430
Work Location Type: On-Site
Salary Range: $110 000.00

LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

This transportation saavy leader ensures control, maintenance and continuous improvement of all activities in transportation according to customer policies and requirements, within Customer Service Centers (CSC) and in accordance with the corporate team. Responsible for supporting the achievement of the CSC budgets as agreed by the GM of the CSC.

Will have primary oversight over all afternoon and/or overnight shift operations.

What You'll Do:

As an Operations/Transportation Manager, you'll:

• Lead daily ground transportation and dispatch operations ensuring accurate and timely aircraft meal delivery.
• Manage and train drivers, dispatchers, and support staff to meet on-time performance (OTP) and safety standards.
• Ensure compliance with airport security protocols, FAA, DOT, FDA, USDA, OSHA, and HACCP guidelines.
• Analyze logistics performance data and implement process improvements to enhance service reliability and reduce costs.
• Collaborate closely with airline partners, tower control staff, and internal teams to ensure efficient flight catering operations.
• Oversee fleet maintenance, scheduling, and route optimization using logistics software.
• Represent the transportation department in leadership briefings, audits, and customer meetings.
• Lead with Purpose: Guide, motivate, and develop your team to consistently meet and exceed performance goals.
• Proactively identify, escalate, and resolve operational issues in a timely manner.

• Demonstrate ability to effectively manage up by providing concise, timely recaps to senior leadership

on operational performance, key challenges, corrective actions, and potential risks.

• Ability to develop and lead others to obtain desired results & achieve budget
• Lead through oversight and accountability, ensuring managers and supervisors execute operational

  tasks effectively rather than performing all tasks personally.

• Experience in managing a manpower planning and scheduling tool (i.e. VPS)
• Solid understanding of shift bids, staffing models, headcount planning, and productivity metrics.
• Strong knowledge of Occupational Safety and Health Administration (OSHA), FDA, United States Department of Agriculture (USDA) and Environmental Protection Agency (EPA) regulations
• Strong knowledge of Good Manufacturing Practice (GMP) and HACCP guideline
• Excellent analytical and conceptual skills
• Demonstrable record of understanding and meeting customer expectations
• Proven track record of understanding the drivers of product and labor cost variances
• Good knowledge of Microsoft Office and Windows-based computer application
• 5+ Years of Aviation and/or supply chain management experience is required.
• Experience with Groundstar a plus

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.