Relationship Banker

This positon reports to Vice President Market Manager Basic Function Serves as a proactive member of the Community Banking team by being the initial sales and service contact for new and existing clients. Provides friendly, professional services to Bank clients by conducting appropriate transactions and relevant trouble shooting. Effectively manages existing client books of business to support the retention and growth of profitable client relationships. Develop new and existing client relationships by educating prospects and clients about the features and benefits of the Bank's consumer and business products; understand the respective needs of clients and prospects. Essential Duties 1. Client Development

• Proactively deepens customer relationships by meeting their needs through additional products and services. Actively refers clients to other areas for additional needs as well as successfully identifying and developing prospects into new relationships
• Successfully onboard all new clients by cross selling an entire suite of products such as Online and Mobile Banking, etc.
• On a regular basis, follow up with clients and seek out new opportunities based on clients' needs including recommending product solutions (including cross sales)
• Partners with other bank employees developing, communicating and implementing the sales strategy to meet/exceed business objectives and exchanges leads/referrals. Conducts joint outside sales calls with employees at prospects or clients' places of business 2. Client Service and Maintenance
  • Open new personal and business accounts
  • Perform maintenance on accounts including, but not limited to, name and address changes, account renewals, signer and beneficiary updates, etc.
  • Counseling clients on their financial needs by making recommendations where necessary and appropriate
  • Resolve client issues in a tactful and professional manner
  • Assist with clients Home Equity Applications
  • Review overdrafts and assist management in sound decisions
  • Assist in any other client services that may arise including support for other Bank departments as required 3. Banking Product Knowledge
    • Have full knowledge of all consumer and business banking product features and benefits included but not limited to demand deposits, savings, certificates of deposits, IRAs, Online and Mobile Banking, Home Equity Lines of Credit
    • Understand the titling and structuring of various types of accounts
    • Having a basic knowledge of other products the Bank offers and how to effectively work with other departments to deliver those products to clients
    • Responsible for increasing knowledge of various product type to client base 4. Compliance/Risk
      • Adhere to compliance policies/procedures and internal controls
      • Assist with any compliance monitoring necessary
      • Support the Bank's efforts to ensure successful CRA results by participating in any Bank sponsored CRA activities when available
      • Address CIP due diligence exceptions related to account opening within 30 days 5. Perform all essential Teller duties
        • Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit
        • Process savings withdrawals and cash checks: verify endorsements, receive proper identification and ensure validity
        • Issue personal money orders and cashier's checks
        • Buy and sell currency from the vault as necessary to ensure cash limits are not exceeded
        • Accept loan payments: verify payment amount and issue receipts
        • Log and process mail
        • Prepare change and currency orders for clients
        • Gather CTR information
        • Redeem savings bonds
        • Balance of cash drawer, cash recycler, self-service coin counting machine and cash vault
        • Process: Wire Transfers, Bond Coupons & Foreign Checks
        • Sell/Buy Foreign Currency
        • Wire Log
        • Foreign Drafts
        • Sending Savings Bonds to Fed for Redemption
        • Sales: MasterCard Gift Cards
        • Perform Cash Audits with Teller Manager 6. Responsible for ATM/Debit Card duties such as
          • Guide new clients through the entire card application process and perform any relevant troubleshooting for existing cardholders whenever necessary
          • Adjust as needed to client ATM/Debit card files:
            • Add/remove accounts linked to cards
            • Re-Order or replace (lost/stolen) cards
            • Handle requests for card limit increase and/or change of address
            • Update and maintain appropriate ATM/Debit logs as needed:
              • Lost/Stolen Log
              • Compromised Card Log
              • Card Limit Increase Log
              • 30-Day Address Change Log
              • Place miscellaneous addenda on accounts linked to cardholders travelling internationally, as well as for closed accounts
              • Ensure proper functionality of cards for clients who are travelling internationally through the adjustment of settings in Client-Central
              • Maintain the accuracy of card file folders through regular file maintenance
              • Process various daily, monthly, and periodic reports 7. Perform additional duties such as
                • Attend monthly meetings
                • Order and arrange supplies
                • Support Community Banking in any capacity necessary Nonessential Duties
                  • Other duties as assigned