Restaurant General Manager - Upstairs At Caroline

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. That's where you come in.

Responsibilities:

What You'll Do

• Lead all aspects of restaurant operations to deliver a seamless, elevated dining experience across multiple meal periods.
• Direct and develop a team of managers and associates, fostering a culture of excellence, accountability, and growth.
• Drive operational performance through consistent execution of systems, processes, and service standards.
• Oversee financial performance, managing budgets, forecasting, and strategic initiatives to achieve and exceed profitability goals.
• Partner closely with the culinary and beverage teams to ensure menu quality, operational flow, and a strong wine and beverage culture.
• Champion guest satisfaction and brand reputation by ensuring service excellence and quick resolution of all guest concerns.
• Collaborate cross-functionally with corporate, marketing, and hotel leadership to align on promotions, activations, and business goals.

What You'll Bring

• Proven experience managing multiple leaders across diverse front-of-house and back-of-house teams.
• Strong background in dining operations, with deep knowledge of wine and food pairings (Sommelier certification not required).
• Experience managing multiple meal periods; prior oversight of In-Room Dining operations is a plus.
• Process-driven approach with exceptional organizational and operational execution skills.
• Demonstrated success in developing people and driving positive team culture.
• Entrepreneurial mindset with a focus on continuous improvement and long-term growth.
• Strong communication, business acumen, and problem-solving abilities.

Other information:

What You Can Look Forward To

• Day 1 Medical, Dental, and Vision insurance
• Paid Parental Leave
• Vacation and Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development opportunities
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels and restaurants in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.