Service Supervisor- Electronic Security

The Service Supervisor is responsible for the supervision and development of the Electronic Service Department as well as ensuring quality customer service. This includes mentoring and empowering employees so as to complete tasks in a highly efficient manner as well as working with customers to ensure the work completed exceeds their expectations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Per Mar Security?

Per Mar has established itself as a security industry leader, providing the most advanced and comprehensive security solutions to customers in the Midwest for over 70 years. We strive to maintain a customer-centric focus, while experiencing sustainable growth and continually evolving our products to leverage technology to offer the best protection for our customers. This commitment drives us to attract, develop and invest in our employees to enable them to provide superior customer service.

In this role we offer you:

• Company vehicle, laptop and cell phone provided
• Competitive pay
• Monthly and annual incentives, equal to 10% of annual pay
• Benefits including generous PTO, 401K with match, health/dental/life/disability insurance
• Being part of a fast-paced office with the opportunity to influence growth and change

In this role, you will:

• Assist the Operations Manager in system design and requirements.
• Help to develop, promote and enforce operations policies and procedures for the branch.
• Interview, hire, lead and evaluate technicians
• Assist in the development of service efficiencies and installation methods that will improve branch operations and customer support.
• Hold monthly service meetings with all service staff.
• Visit job sites and assist technicians as needed to ensure quality service and total customer satisfaction.
• Assist the Operation Manager in maintaining the fleet of vehicles used by the service technicians.
• Assist the Per Mar Customer Service Department on troubleshooting alarm issues.
• Assist and work with Central Station on service dispatch and false alarm reduction.
• All other reasonable duties as assigned by the Operations Manager specific to the operation of daily business functions.
• Oversee management of service inventory ensuring proper branch par levels in regard to Just-In-Time Inventory process that reduces branch material costs.
• Ensure that all scheduled fire inspections are being completed in the assigned time frame.
• Process all completed service tickets and billings on a daily basis

ADDITIONAL MANAGEMENT DUTIES

• Perform all supervisory/managerial responsibilities in a manner that fully complies with Per Mar's Equal Employment Opportunity/Affirmative Action Policy and that meets the requirements of all related federal and state regulations. Adhere to all EEO/AA guidelines and regulations in the hiring, placement, promotion, transfer, selection, and training processes.
• Hire, train, and mentor direct reports by making sound hiring decisions, training each new hire and current staff as needed and continually mentoring staff in order to assist in the successful performance of your direct reports.
• Address performance and behavior issues in a timely manner. Work with Human Resources when necessary regarding employee relations issues and follow through with appropriate action. Approach each issue fair and consistently in order to reduce Per Mar's legal risk.

What you'll need:

• High School Diploma or GED is required. Technical training or degree in related field preferred.
• Must have 2-5 year of experience as a lead technician, manager or supervisor in the Electronic Security Industry and solid knowledge of installation, design and repair of Electronic Security Systems.
• Must be able to obtain specified licensure/certifications to perform work in the industry according to the rules and regulations prescribed by the state in which the branch operates.
• NICET II certification required.
• Must have a valid driver's license and good driving record.
• Must have mathematical skills including the ability to calculate figures and amounts such as interest, proportions, percentages, area, circumference, and volume along with the ability to apply concepts of basic algebra and geometry.
• Must have knowledge of fire and electrical codes to ensure safe and proper installation of alarm systems and devices.